Membership Terms of Service
Effective July 25, 2026. These Terms are an agreement between Roofing Standards Alliance, operating as the National Roofing Standards Alliance (“NRSA,” “we,” “us”), and the business that purchases or holds an NRSA membership (“Member,” “you”). By purchasing a membership, creating an account, or using the member portal, you agree to these Terms on behalf of the business you represent, and you confirm you have authority to bind that business.
1. What NRSA is — and is not
NRSA is an independent private membership association for roofing contractors. NRSA is not a government agency, licensing body, or regulator, and membership is not a license, certification, or government credential of any kind. NRSA publishes a Code of Standards that Members sign, and provides the membership benefits described in Section 4. NRSA does not perform roofing work, does not participate in contracts between Members and their customers, and does not verify Member credentials (Section 6).
2. Eligibility and accurate information
Membership is open to businesses that perform roofing or exterior contracting work in the United States. When applying and at all times during membership, you agree to provide information about your business that is accurate, current, and complete, and to update it when it changes. NRSA may decline any application or renewal at its discretion, with a full refund of any fee paid for the declined term.
3. Term, fees, and automatic renewal
Membership is sold as an annual term at the price stated at checkout (currently $199 per year). Unless you cancel, your membership renews automatically each year, and the payment method on file is charged the then-current annual fee on your renewal date. These renewal terms are presented at checkout and require your affirmative acknowledgment before your first purchase. We send a renewal reminder to your account email approximately 30 days before each renewal charge, stating the renewal date, the amount, and how to cancel. You may cancel at any time from the member portal (Manage billing) or by emailing support@nationalroofingstandards.org; cancellation takes effect at the end of the current paid term and your benefits continue until then.
4. What membership includes
An active membership includes: (a) a Member profile page on nationalroofingstandards.org that you control through the member portal, initially drafted for you from information you provide; (b) display of credentials and documents you choose to provide, presented as provided by you (Section 6); (c) a license to display the NRSA Member badge under Section 8, including the web-embeddable badge; (d) the NRSA member toolkit of sales and homeowner-education materials; and (e) listing in the NRSA member directory. NRSA may improve, modify, or replace individual benefits from time to time, provided the membership's core value is maintained.
5. Your content; your warranty of accuracy
Your profile — including its text, credential entries, documents, and photos ("Member Content") — is your content. You warrant that all Member Content is accurate, current, and yours to claim: that credentials belong to your business and are in good standing as displayed, that documents are unaltered, and that photographs represent your own work. You grant NRSA a non-exclusive license to host, display, and reproduce Member Content for the purpose of providing membership benefits. You are solely responsible for Member Content.
6. No verification by NRSA
NRSA hosts and displays Member Content but does not verify it. Credentials shown on your profile are attributed to you and presented as provided by you. You may choose to link a license number on your profile to the issuing authority's official lookup service; such links are limited to official government or registry sites. A link of this kind exists so that others can confirm the information with the issuing authority; it is not a statement by NRSA about the license's validity or status. Any review NRSA performs on Member Content is limited to checking compliance with the Content Standards (Section 7) and is not verification, endorsement, or approval. You agree not to state or imply otherwise.
7. Content standards; removal
Everything you publish through the portal must be accurate and yours to claim. You may not state or imply that NRSA has verified, endorsed, screened, ranked, or approved your business; no impersonation of government bodies; no disparagement of named competitors; roofing and exterior-work content only. Edits ordinarily publish immediately; content matching restricted-claim patterns may be held automatically pending review. NRSA may remove or unpublish content that violates these standards and, for deliberate misrepresentation, may terminate membership under Section 11.
8. Badge license
While your membership is active and in good standing, NRSA grants you a limited, revocable, non-transferable license to display the NRSA Member badge and name in your marketing, including via the embeddable web badge. The license terminates automatically upon lapse, cancellation, or termination of membership. The web badge deactivates automatically at that time; for printed, vehicle, signage, or other static uses, you agree to cease use and remove or retire the badge within thirty (30) days of termination. Continued display after termination is unlicensed use of NRSA's marks, and NRSA may seek injunctive relief in addition to any other remedy.
9. Refunds
If you are a first-time Member, you may cancel within thirty (30) days of your initial purchase for a full refund, for any reason. After thirty days, fees for the current term are non-refundable except as required by law or as provided in Section 2. For renewal charges, you may request a full refund of a renewal fee within fifteen (15) days of the renewal charge if you have not used member benefits in the renewed term.
10. Complaints
NRSA maintains a public complaint channel at standards@nationalroofingstandards.org. On receiving a complaint about a Member, NRSA will acknowledge it, forward it to the Member for response, and may, where warranted, remove related content, require correction, or act under Section 11. NRSA is not an arbiter of disputes between Members and their customers and does not adjudicate workmanship, contract, or payment disputes; the complaints process exists to enforce the Code of Standards and these Terms.
11. Suspension and termination
NRSA may suspend or terminate a membership, without refund, for: deliberate misrepresentation in Member Content; material or repeated violations of the content standards or the Code of Standards; misuse of the badge or NRSA's name; or unlawful conduct related to the membership. Where practical for lesser violations, NRSA will give notice and a reasonable opportunity to correct before termination. On any termination or lapse, your profile is unpublished, the directory listing is removed, and the badge license ends under Section 8.
12. Disclaimers
Membership benefits are provided "as is." NRSA makes no promise that membership will produce leads, sales, jobs, or any business result. NRSA is not a party to any contract between you and your customers, does not supervise or guarantee any Member's work, and has no responsibility for the acts or omissions of any Member. To the fullest extent permitted by law, NRSA disclaims all implied warranties, including merchantability and fitness for a particular purpose. If NRSA's services are interrupted, its sole obligation is to restore them or extend the affected membership term.
13. Limitation of liability
To the fullest extent permitted by law, NRSA's total liability to you for all claims arising out of or relating to membership or these Terms is capped at the membership fees you paid to NRSA in the twelve (12) months before the claim arose, and NRSA is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost business, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law.
14. Indemnification
You will defend and indemnify NRSA and its owners, officers, and contractors against third-party claims, and resulting damages and reasonable costs, arising from: your Member Content; your roofing or other business activities and your contracts with customers; your breach of the accuracy warranty in Section 5; or your unlicensed use of the badge after termination.
15. Governing law; dispute resolution
(a) These Terms, and any dispute arising out of or relating to these Terms, membership, or NRSA's services, are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and, with respect to arbitration, the Federal Arbitration Act. (b) Except as provided in (c), any such dispute will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English, with its seat in Wilmington, Delaware. For claims in which no party seeks more than $25,000, the arbitration will be conducted on written submissions or by videoconference, and no in-person appearance is required. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may award to the prevailing party its reasonable fees and costs with respect to any claim or defense found to be frivolous or brought in bad faith. (c) Either party may pursue an individual claim in small-claims court in the claimant's home jurisdiction, and either party may seek injunctive relief in any court of competent jurisdiction for actual or threatened misuse of NRSA's names, marks, or badge (Section 8) or unauthorized access to or interference with the services. (d) To the maximum extent permitted by law, disputes will be arbitrated or litigated on an individual basis; neither party may bring or participate in a class, consolidated, or representative proceeding. (e) Nothing in this Section limits rights that applicable law grants a Member notwithstanding a choice of law or forum, including rights under the automatic-renewal or consumer-protection statutes of the Member's state.
16. Changes to these Terms
NRSA may update these Terms prospectively. For material changes, we will notify you by email at least thirty (30) days before the changes take effect; continued membership after the effective date constitutes acceptance. Changes to renewal pricing follow Section 3's reminder mechanics — you will always see the price before you are charged it.
17. Miscellaneous
These Terms, the published content standards, and the Code of Standards are the entire agreement between you and NRSA regarding membership. If a provision is unenforceable, the remainder stands. NRSA's failure to enforce a provision is not a waiver. You may not assign your membership without NRSA's consent; NRSA may assign in connection with a sale or reorganization of the business. Notices to NRSA: Roofing Standards Alliance, 1000 North West Street, Wilmington, DE 19801, United States, or support@nationalroofingstandards.org.