The Code
The NRSA Code of Standards
Signed by every member at joining. Membership may be revoked for documented violations. This Code is the sole thing the NRSA Member badge attests.
1
Written estimatesProvide a written, itemized estimate — scope, materials, and price — before any work begins.
2
Price integrityHonor the estimated price unless the scope changes, and document any change order in writing with the customer's approval before proceeding.
3
Licensing and insuranceHold every license legally required where the job is performed, and carry active general liability insurance — and workers' compensation where required — on every job.
4
No pressure tacticsNo manufactured urgency, no unsolicited door-to-door pressure after storms, and no demanding payment in full before work begins.
5
Written warrantyState workmanship warranty terms in writing: what is covered, and for how long.
6
Complaint responseAcknowledge customer complaints within five business days and work in good faith toward resolution.
7
Honest advertisingRepresent credentials, affiliations, reviews, and this Association's badge truthfully in all marketing.
8
AccountabilityCooperate with NRSA's complaint process and accept that membership may be revoked for documented violations of this Code.
Have a complaint about a member?
Email standards@nationalroofingstandards.org with the business name and what happened. We acknowledge every complaint, forward it to the member for a response, and act under the Code where warranted. NRSA does not adjudicate workmanship or payment disputes — the complaint process exists to enforce this Code.